Presenter Services Coordinator

FULL TIME | 12 MONTHS FIXED TERM WITH POTENTIAL FOR ONGOING EMPLOYMENT

About us

Geelong Arts Centre is one of eleven Victorian State Government owned creative organisations under the umbrella of Creative Victoria. Since opening in 1981, Geelong Arts Centre has made significant artistic and cultural contributions to Geelong and the surrounding regions.

Geelong Arts Centre is currently undergoing a period of exciting and dynamic change. To meet the cultural needs of a growing population and help secure Geelong’s position as a global city, the Victorian State Government, through Creative Victoria, has committed funding for three stages of capital development. Stage One - the refurbishment of The Playhouse Theatre was completed in 2010. Stage Two - the Ryrie Street Redevelopment ($38.5m) was completed November 2019 and opened to the public on 7th November 2019. Stage Three - The Little Malop Street Redevelopment ($140m) commenced in 2019 and is planned for completion in 2023. This investment will result in a world-class arts facility becoming the cultural heart of Geelong and the G21 region.

Led by a dynamic CEO and Leadership Team, your contribution and expertise will be highly valued. We offer a great working environment in the creative heart of Geelong, working alongside passionate people who are committed to community and the Arts.

About the role

This is a unique opportunity to join the Geelong Arts Centre team in the role of Presenter Services Coordinator.

The Presenter Services Coordinator is part of a team charged with delivering production and presenter services within the Geelong Arts Centre to the highest standards. This role supports the delivery of an annual portfolio of activities in conjunction with offsite events produced by Geelong Arts Centre.

Reporting to the Director Production & Presenter Services and as part of a team of Presenter Services Coordinators, this role is responsible for coordinating the planning and delivery of high-quality services, experiences, and event management for presenters, hirers, tenants/ lessees of Centre spaces.

Working closely with hirers, the incumbent provides account coordination from initial contact and cost estimates, through pre-production, to event settlement and evaluation ensuring internal Centre teams are well briefed and equipped to deliver on expectations.

The Presenter Services Coordinator assists in the development and implementation of sales, marketing, communications and promotional materials and activities to attract a diverse mix of presenters, hirers, and tenants/ lessees.

Primary Responsibilities

  • Work closely within the Presenter Services team and internal stakeholders, in particular the Technical Operations, Programming & Visitor Experience teams to ensure all departments are well briefed regarding the requirements of all presenters and hirers.
  • Participate in a collaborative team environment that is striving for continuous improvement, while always endeavouring to deliver an exceptional experience to audiences, visitors, presenters, and internal stakeholders.
  • Coordinate the entire hirer experience for assigned hirers including providing cost estimates, conduct pre-production meetings and providing advice to hirers in relation to ticket prices, staging, production schedules and marketing options to ensure that hirer expectations are met. Ensure timely and accurate event settlement.
  • Ensure up to date and accurate venue diary management, hire contracts, document management and recordkeeping protocols in accordance with the Centres policies and procedures.
  • Assist in the development and implementation of evaluation and feedback mechanisms for presenters, hirers, tenants/ leases to encourage continuous improvement.
  • Assist to develop and implement marketing, communications and promotional materials and activities to attract a diverse mix of presenters, hirers, and tenants/lessees, including the formulation of hire packages.
  • Undertake tasks in support of Centre business development and venue sales and marketing strategies (including accurate collation and interpretation of venue occupancy statistical data and KPIs) aimed at ensuring maximum occupancy of Centre spaces.
  • Ensure that all hirers are briefed in their contractual responsibilities including OHS, Child Safety and use of volunteers.

About you

The ideal candidate will have:

  • Substantial relevant experience in a similar role
  • Demonstrated capacity and initiative in the planning and facilitation of events with an ability to manage multiple events simultaneously.
  • Demonstrated experience in events or venue management in a cultural sector organisation (or related field), with knowledge of the end-to-end processes.
  • Ability to deliver a high level of customer service with a pre-active approach to problem-solving.
  • Experience in building strong relationships and partnerships with internal and external stakeholders.
  • A current Working with Children Check
  • Police Check results that are suitable for this position (this will be arranged by the Centre)
  • Certified First Aid training.

Tertiary qualifications in business management or a related discipline, and experience with stakeholder management (particularly in the arts or events industry) are desirable criteria, but not essential.

The following capabilities are essential to success in this position:

Analysis and problem solving:

Analyses issues from diverse perspectives, draws sound inferences from information available and offers sustainable practical solutions.

Continuous improvement:

Proactively improves the efficiency, effectiveness and quality of materials, processes, and systems; fosters and encourages an environment in which creativity, innovation and diversity of thought are valued and rewarded.

Collaboration:

Proactively supports working together, shares ideas and provides constructive feedback; respects and values others; encourages camaraderie, cohesiveness, and connectedness.

Service culture:

A people first attitude; considers others’ perspectives in making decisions and providing consistent quality advice and service; offers solutions and strategies that best serve the stakeholder’s needs.

Planning and organising 

Plans, analyses, and co-ordinates the delivery of projects / assignments while balancing priorities and resources; continually evaluates progress and re-prioritises work based on changing needs

For further detail about the role and its requirements, please download the position description available below.

Please Note: This role is offered as a one-year fixed-term, full time appointment. Pending government funding it is intended that, if successful in their appointment, the appointed candidate will have their contract renewed for a further one-year period. Following this renewal the opportunity to have the position become permanent, ongoing will be made available to the successful employee.

Sound like you? Then we want to hear from you!

To apply for this opportunity please click the Apply Now button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV.

Applications close at midnight, 12 February 2023

Please direct any queries to: employment@geelongartscentre.org.au

Geelong Arts Centre is an equal opportunity employer and values the contribution that diversity brings to the workplace.

Geelong Arts Centre is strongly committed to the safety and well-being of all children that interact with our organisation. We have zero tolerance for child abuse.

Geelong Arts Centre encourages and welcomes applications from Aboriginal or Torres Strait Islanders People.

Applications are open to those with full-working rights in Australia.