Customer Events Officer


About us

Geelong Arts Centre is one of eleven Victorian State Government owned creative organisations under the umbrella of Creative Victoria. Since opening in 1981, Geelong Arts Centre has made significant artistic and cultural contributions to Geelong and the surrounding regions.

Geelong Arts Centre is currently undergoing a period of exciting and dynamic change. To meet the cultural needs of a growing population and help secure Geelong’s position as a global city, the Victorian State Government, through Creative Victoria, has committed funding for three stages of capital development. Stage One - the refurbishment of The Playhouse Theatre was completed in 2010. Stage Two - the Ryrie Street Redevelopment ($38.5m) was completed November 2019 and opened to the public on 7th November 2019. Stage Three - The Little Malop Street Redevelopment ($140m) commenced in 2019 and is planned for completion in 2023. This investment will result in a world-class arts facility becoming the cultural heart of Geelong and the G21 region.

Led by a dynamic CEO and Leadership Team, your contribution and expertise will be highly valued. We offer a great working environment in the creative heart of Geelong, working alongside passionate people who are committed to community and the Arts.

About the role

This is a unique opportunity to join the Geelong Arts Centre team in the role of Customer Event Officer. Geelong Arts Centre Customer Event Officers are part of our frontline team who deliver a level of service and experience that exceeds customer and visitor expectations. As the first point of contact for all visitors to the Centre, the role of Customer Event Officer is key to ensuring people experience our values in every interaction they have with us - receiving a warm welcome where our smile celebrates inclusiveness and our shared passion for creativity.

This role is diverse and engaging, encompassing food & beverage service, concierge, ushering, providing tours, assisting with merchandise, ticket enquiries, cleaning and emergency procedures. Our staff are known for their thorough understanding of the Centre’s programs and their willingness to provide outstanding support, service and solutions to customers and visitors alike.

Essential qualifications and experience

To be successful in this position, you will have experience in a similar role, a passion for delivering exceptional experiences and thrive in a high-energy, innovative environment. Your experience will include but will not be limited to:

  • Experience in event delivery or hospitality, with experience as a Food & Beverage Attendant or Barista highly regarded.
  • A passion for food and beverage, a strong focus on customer service, and a genuine desire for crafting memorable event experiences.
  • Superior customer resolution skills, proficient in deescalating issues and fostering customer satisfaction.
  • Working within responsible service of alcohol and food regulations and standards.
  • Outstanding multitasking skills and the ability to maintain a positive attitude during busy service periods.
  • Attention to detail and a commitment to upholding high-quality standards.
  • Flexibility to work across a 7-day roster including evenings, weekends and public holidays.
  • Holds a current Responsible Service of Alcohol (RSA) Accreditation.

Desirable qualifications and experience

  • Holds Use Hygiene Practices for Food Safety Accreditation, demonstrating commitment to industry standards and safety compliance.

Special characteristics

  • Flexibility in working hours to support daytime, evening, and weekend work will be required as part of the normal hours of duty for this position.
  • The following checks, licences and certifications are required for this role:
  • Current and valid Working with Children’s Check (employee)
  • Responsible Service of Alcohol Accreditation

The employee must provide evidence that they hold current certifications prior to commencing employment with Geelong Arts Centre. The employee must maintain currency of these checks, licences and certifications for the duration of their employment with Geelong Arts Centre.

  • Physical agility and manual handling are intrinsic requirement of this role. This includes: arrangement of tables and chairs, clearing of crockery and glasses, restocking of bar and fridges, ability to see in low light, walking and using stairs, standing for extended periods, manual handling and some lifting.

Geelong Arts Centre Enterprise Agreement

Sound like you? Then we want to hear from you!

To apply for this opportunity please click the Apply Now button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV.

Applications close Midnight Wednesday 29 May.

Please direct any queries to:

Applicants will be required to undergo police and identity screening. First round interviews will be conducted either face-to-face or online. 

Geelong Arts Centre is an equal opportunity employer and values the contribution that diversity brings to the workplace. 

Geelong Arts Centre is strongly committed to the safety and well-being of all children that interact with our organisation. We have zero tolerance for child abuse.

Geelong Arts Centre encourages and welcomes applications from Aboriginal or Torres Strait Islanders People.

Applications are open to those with full-working rights in Australia.