Customer Events Officer

About us

Geelong Arts Centre is one of eleven Victorian State Government owned creative organisations under the umbrella of Creative Victoria. Since opening in 1981, Geelong Arts Centre has made significant artistic and cultural contributions to Geelong and the surrounding regions.

Geelong Arts Centre is currently undergoing a period of exciting and dynamic change. To meet the cultural needs of a growing population and help secure Geelong’s position as a global city, the Victorian State Government, through Creative Victoria, has committed funding for three stages of capital development. Stage One - the refurbishment of The Playhouse Theatre was completed in 2010. Stage Two - the Ryrie Street Redevelopment ($38.5m) was completed November 2019 and opened to the public on 7th November 2019. Stage Three - The Little Malop Street Redevelopment ($140m) commenced in 2019 and is planned for completion in 2023. This investment will result in a world-class arts facility becoming the cultural heart of Geelong and the G21 region.

Led by a dynamic CEO and Leadership Team, your contribution and expertise will be highly valued. We offer a great working environment in the creative heart of Geelong, working alongside passionate people who are committed to community and the Arts.

About the role

Geelong Arts Centre Customer Event Officers are part of our frontline team who deliver a level of service that exceeds visitor expectations.

We are on the lookout for hospitality superstars with food and beverage, bartending or barista experience to join our casual team and provide exceptional guest experiences to our customers.

Key Requirements

• Experience in event delivery or hospitality, with experience as a Food & Beverage Attendant or Barista highly regarded.
• A passion for food and beverage, a strong focus on customer service, and a genuine desire for crafting memorable event experiences.
• Superior customer resolution skills, proficient in deescalating issues and fostering customer satisfaction.
• Outstanding multitasking skills and the ability to maintain a positive attitude during busy service periods.
• Flexibility to work across a 7-day roster including evenings, weekends and public holidays.
• Holds a current Responsible Service of Alcohol (RSA) Accreditation and Employee Working with Children Check (WWCC).

Sound like you? Then we want to hear from you!

To apply for this opportunity please click the Apply Now button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV.

Applications close Midnight Tuesday 15 April 2025.

Please direct any queries to: employment@geelongartscentre.org.au