About us
Geelong Arts Centre is one of eleven Victorian State Government owned creative organisations under the umbrella of Creative Victoria. Since opening in 1981, Geelong Arts Centre has made significant artistic and cultural contributions to Geelong and the surrounding regions.
Geelong Arts Centre is currently undergoing a period of exciting and dynamic change. To meet the cultural needs of a growing population and help secure Geelong’s position as a global city, the Victorian State Government, through Creative Victoria, has committed funding for three stages of capital development. Stage One - the refurbishment of The Playhouse Theatre was completed in 2010. Stage Two - the Ryrie Street Redevelopment ($38.5m) was completed November 2019 and opened to the public on 7th November 2019. Stage Three - The Little Malop Street Redevelopment ($140m) commenced in 2019 and is planned for completion in 2023. This investment will result in a world-class arts facility becoming the cultural heart of Geelong and the G21 region.
Led by a dynamic CEO and Leadership Team, your contribution and expertise will be highly valued. We offer a great working environment in the creative heart of Geelong, working alongside passionate people who are committed to community and the Arts.
About the role
The Senior Manager provides leadership of Box Office operations, responsible for building high-performance team culture and driving excellence in ticketing, sales and customer service delivery across Geelong Arts Centre venues.
The Senior Manager leads research, analysis and evaluation programs, providing valuable audience insights and sales reporting to the broader organisation that inform audience-led decision making and engagement strategies.
This is a hands-on leadership role that balances operational excellence with people leadership, customer advocacy and the effective use of ticketing systems and data, working within a fast-paced, vibrant performing arts environment.
The role sits within the Marketing, Audience and Development Department consisting of three teams under the leadership of the Director:
• Marketing
• Box Office, Ticketing & Audience insights
• Development (Philanthropy, Grants & Partnerships)
Essential qualifications and experience
To be successful in this position, you will have:
• Demonstrated experience working at a similar level with the proven ability to lead and develop a team.
• Extensive experience in the design, front-end management and administration of ticketing systems.
• Proven strategic capability, with a depth of relevant insights, research and reporting experience.
• Excellent conceptual, analytical and problem-solving skills with strong attention to detail.
• Excellent communication and interpersonal skills with a commitment to high-level service delivery.
• Strong writing, presentation and visual storytelling skills (knowledge Power BI is an advantage).
• Tertiary qualification(s) in a relevant discipline.
• Experience developing and implementing operational procedures and staff training programs.
Desirable qualifications and experience
• Knowledge of arts and performing arts sector.
• Strong quantitative and qualitative research and analytical experience working with survey data, utilising databases and research tools.
• Knowledge of the broader Geelong region.
Other requirements
• Flexibility in working hours to support daytime, evening, and some weekend work will be required as part of the normal hours of duty for this position.
• The following checks, licences and certifications are required for this role:
o Current and valid Working with Children’s Check (employee)
The employee must provide evidence that they hold current certifications prior to commencing employment with Geelong Arts Centre. The employee must maintain currency of these checks, licences and certifications for the duration of their employment with Geelong Arts Centre.
Geelong Arts Centre Enterprise Agreement
Applications close Midnight Friday 3 April 2026
Sound like you? Then we want to hear from you!
To apply for this opportunity please click the Apply Now button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV.
Applicants will be required to undergo police and identity screening. First round interviews will be conducted either face-to-face or online. Geelong Arts Centre is an equal opportunity employer and values the contribution that diversity brings to the workplace.
Geelong Arts Centre is strongly committed to the safety and well-being of all children that interact with our organisation. We have zero tolerance for child abuse.
Geelong Arts Centre encourages and welcomes applications from Aboriginal or Torres Strait Islanders People.
Applications are open to those with full-working rights in Australia.